Effective Date: August 2025

Last Updated: August 2025

MKM Butchery (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our online store, make a purchase, or interact with us.

1. Information We Collect

• Personal Information: Name, email address, phone number, billing and delivery address.
  • Payment Information: Credit/debit card details and payment confirmation (processed securely through third-party payment processors; we do not store your card details).
  • Order Details: Products purchased, order history, and delivery information.
  • Technical Information: IP address, browser type, device information, and website usage data (via cookies and analytics).

2. How We Use Your Information

We use your information to:
• Process and fulfill your orders.
• Deliver products to your chosen address.
• Communicate with you about your orders, inquiries, or promotions.
• Improve our website, services, and customer experience.
• Comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell or rent your personal information. We may share information only with trusted third parties, including:
• Payment Processors: To securely process payments.
• Delivery Services: To deliver your orders to your chosen address.
• Service Providers: For website hosting, analytics, and customer communication.

These third parties are only given the information necessary to perform their services and are required to keep your information secure.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your shopping experience, analyze site traffic, and personalize content. You may adjust your browser settings to block cookies, but some features of our site may not function properly without them.

5. Data Retention

We will retain your personal information only as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce agreements.

6. Security of Your Information

We take reasonable and appropriate security measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

Depending on your location, you may have the right to:
• Access the personal information we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your information (subject to legal obligations).
• Opt out of marketing communications at any time.

To exercise your rights, please contact us using the details below.

8. Children’s Privacy

Our online store is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

MKM Retail Group (Pty) Ltd
Email: admin@mkmretail.co.za
Phone: +27 (21) 493 1820

Address: 13 Peak Drive, Pinelands, CPT, 7405