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Terms & Conditions
Effective Date: August 2025
Last Updated: August 2025
Welcome to MKM Butchery’s online store. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing, browsing, or placing an order on our website, you agree to be bound by these Terms. Please read them carefully.
1. General
- MKM Butchery (“we,” “our,” “us”) operates this online store.
• We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of the site constitutes acceptance of those changes.
2. Eligibility
- To place an order, you must be at least 18 years old or have the consent of a parent/guardian.
• You must provide accurate and complete information when registering or placing an order.
3. Products & Availability
- All products displayed on our website are subject to availability.
• We reserve the right to limit quantities, discontinue products, or update product descriptions and prices at any time without notice.
4. Pricing & Payment
- All prices are listed in RANDS / ZAR and include applicable taxes unless stated otherwise.
• Payments are processed securely through third-party payment processors.
• You agree to provide accurate billing and payment information.
• Orders will only be processed once full payment has been received.
5. Orders & Delivery
- Once an order is placed, you will receive an order confirmation via email.
• Delivery times are estimates and may vary due to factors outside our control.
• We are not liable for delays caused by delivery service providers.
• Risk of loss and ownership of goods passes to you upon delivery.
6. Returns & Refunds
- Due to the nature of our products (perishable goods), returns and refunds are subject to strict conditions.
• We do not accept returns of perishable items unless they are defective, damaged, or incorrect.
• If you receive a defective or incorrect order, please contact us within 2 hours of delivery with proof (e.g., photos).
• Refunds will be processed using your original payment method once approved.
7. User Accounts
- You may be required to create an account to access certain features.
• You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.
• We reserve the right to suspend or terminate accounts if we suspect misuse or fraudulent activity.
8. Intellectual Property
- All content on our website (logos, images, text, designs, product descriptions) is owned by or licensed to MKM Butchery.
• You may not copy, reproduce, or use our content without prior written consent.
9. Limitation of Liability
- To the maximum extent permitted by law, MKM Butchery shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
• Our total liability for any claim shall not exceed the amount paid for the product(s) in question.
10. Indemnification
You agree to indemnify and hold harmless MKM Butchery, its employees, and partners from any claims, damages, losses, or expenses arising from your violation of these Terms or misuse of our services.
11. Governing Law
These Terms shall be governed by and interpreted under the laws of South Africa. Any disputes will be subject to the exclusive jurisdiction of the courts in South Africa.
12. Contact Us
For any questions regarding these Terms & Conditions, please contact us at:
MKM Retail Group (Pty) Ltd
Email: admin@mkmretail.co.za
Phone: +27 (21) 493 1820
Address: 13 Peak Drive, Pinelands, CPT, 7405
